Frequently Asked Patient Questions

As with any new App, much more so any app that provides remote care, you’ll probably have questions about GoodCheckup. This page will change as needed. If you don’t see your question answered, we’d love to hear about it! Email us at support@goodcheckup.com.

Can I get emergency dental care (nights/weekends)?

Did you know that GoodCheckup makes it convenient for dentists to schedule virtual appointments after regular office hours? Evenings and weekends are popular times for virtual appointments. Please check your dentist’s appointment availability.

Can I use this app to talk to my own dentist?

Yes, if your dentist uses Good Checkup, you can make a virtual appointment in the app. If your dentist isn’t on the list, you can send him or her an invitation to join.

What kind of dental services can I get through the app?

GoodCheckup is popular with general and family dentists, as well as specialties like pediatric dentists and orthodontists: You may use the app to have a virtual consultation and evaluation, a routine check-in, an emergency visit in case of a dental issue or to get answers to questions you may have, receive a prescription, or to get a second opinion before you have a procedure. 

What equipment do I need for my teledental appointment?

All you need is your camera-equipped smartphone! GoodCheckup is available for download on your mobile device, phone or tablet.

Is my information private?

Yes, all your information is secure, encrypted and private. And for processing your credit card we use a processor with industry-leading security precautions: Stripe.

How much does it cost? Can I pay through the app?

Individual dentists set their own virtual visit fees. You will see your dentist’s fee when you make an appointment on the app. Payments are handled by the super-secure Stripe payment system

Will my insurance cover the cost of my appointment?

Most often, the cost of your teledental appointment will be minimal, often less than a co-pay. If you do want to submit a claim, check with your dental insurance carrier for coverage. Then, download a claim form from the app, complete it and submit the form to your insurance company.

What if I don't have a dentist?

A great starting point for finding a qualified dentist is to use the Find-A-Dentist® tool maintained by the American Dental Association. Any member dentists have pledged themselves to Five Principles that put you, the patient, first. You can search their database here.

Is my credit card payment secure?

Yes. We use Stripe for all credit card payments and we NEVER store your credit card information on our servers. For more about credit card security, click here.

Why would I want to book a dentist appointment online?

There are several reasons you may want to book an online dentist appointment, such as getting help with a potential dental emergency, getting a 2nd opinion, or even helping your child deal with the anxiety of visiting a dentist.
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Can I use GoodCheckup to chat with my dentist?

Yes. Along with video and voice, GoodCheckup has built in chat as well. You can read more about it here.